From signals to resolution with the Observability Agent

We designed the Observability Agent to help operators move more quickly from detection to understanding. It connects logs, metrics, traces, topology and operational context across environments, reducing the time it takes to identify the root cause of an issue. As telemetry spreads across systems, operators are often forced to piece together context across multiple tools. The Observability Agent addresses this fragmentation by reasoning across signals in real time and unifying that context into a single operational view. These agentic capabilities are integrated directly into existing workflows, helping teams move from investigation to resolution faster with clear, actionable insight.

We’re already seeing customers use the Observability Agent to reduce manual effort, accelerate incident resolution and improve operational clarity: “The biggest value is speed! The [Azure Copilot] Observability Agent helps us resolve incidents faster and reduce operational overhead by turning logs, metrics and traces into plain English insights. These agents run deep investigations and provide remediation recommendations almost immediately, compared to hours or even days previously. Since adopting these capabilities, we’ve reclaimed an estimated 250 engineering hours monthly that are now redirected toward supporting new applications and features. We can use natural language to detect, diagnose and remediate issues faster than ever before.

” — Narmada Krishnaswamy, Head of KPMG Audit Application Support and Operations “Azure Copilot Observability Agent helped us move from manual incident hunting to faster, AI-guided investigations. For PolicyVault, it pulls together the telemetry from our service, correlates it with Azure resource health and gives us actionable next steps based on the investigation. That means we’re not just seeing what broke; we’re getting a much clearer idea of why it happened and what to do about it, which saves us a lot of time during incidents.