I upgraded my claude account but facing some issues can somebody help me

I have upgraded my account to Pro, but the problem is that I haven't written a single prompt yet, even though all its limits are full. I had taken it once before but that time there was no problem but now when I re-subscribed it again this problem is happening and I have not received any result from any of the prompts so what can be the solution for this? If anyone can help, it would be appreciated.